Analytica GmbH AnaGate CAN duo User Manual Page 21
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15 © 2007-2010 Analytica GmbH
Appendix A. FAQ - Frequent asked
questions
Here is a list of frequently asked questions.
A.1. Common questions
Q:
No network connection (1)
A:
Please check first the physical connection to the device. Basically the AnaGate have to be connected
directly to a personal computer or to an active network component (hub, switch). If the AnaGate
device is connected to a personal computer a cross-wired network cable must be used to connect the
device, otherwise the included network cable is to be used.
The physical interconnection is ok, if the yellow link LED changes to light on, if LAN cable is plug
in. The yellow light keeps beeing on until the connection break down. On some hardware models
the link LED flickers synchronous to the green activity LED if there is traffic on the network line.
If the link LED is always off, then please check the wiring between the AnaGate and the hub, switch
or the personal computer.
Q:
No network connection (2)
A:
If the link LED indicates a proper ethernet connection (see previous FAQ), but you still can't connect
to the AnaGate then please try the following:
1. Check if the AnaGate can be reached via ping. To do so in Windows, open a command prompt
and enter the command ping a.b.c.d", where a.b.c.d is the device IP address.
2. In case the AnaGate is unreachable via ping, reset the device to factory settings. Set the IP
adress of your PC to 192.168.1.253 and the subnet mask to 255.255.255.0. Check if
the AnaGate can be reached via ping 192.168.1.254.
3. If the device can be reached via ping then the next step is to try if you can open a TCP
connection to port 5001. Open a Windows command prompt and enter telnet a.b.c.d 5001,
where a.b.c.d is the device IP address. If this command fails, check if a firewall runs on
your PC or if there is a packet filter in the network between your PC and the AnaGate.
Q:
Using a firewall
A:
When working with a firewall, the a TCP port has to be opened for communication with the AnaGate
device:
- AnaGate CAN quattro 1
- Table of Contents 3
- List of Figures 4
- List of Tables 5
- Introduction 6
- Chapter 1. Description 7
- 1.2. Specification 8
- 1.3. Scope of delivery 8
- 1.4. Interfaces and plugs 9
- Chapter 2. Configuration 11
- 2.2. Network settings 12
- 2.3. CAN settings 12
- 2.5. Digital IO 15
- 2.6. Firmware update 16
- 2.7. Factory reset 16
- 3.1. Gateway mode 18
- 3.2. Bridge mode 19
- A.1. Common questions 21
- Internet 23
- Abbreviations 24
- Bibliography 25
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